India, March 4 -- The Government of India issued the following news release:
These reforms include introduction of Senior Officer Level Reviews of Grievance Redressal, Capacity Building Programs for GRO's under SEVOTTAM, Technology upgradation under the Nextgen CPGRAMS project and Effective Metrics for monitoring quality of grievance redressal, adopting best practices from States, collaboration with RTS Commissions and improvements in the Feedback collection practices with the Feedback Call Centre, Documentation and Dissemination of success stories, enhanced media outreach on the CPGRAMS benefits
In pursuance of the Prime Minister's directions in PRAGATI review meeting dated 26.12.2024, the Department of Administrative Reforms and Public ...