India, Dec. 3 -- The Government of India has issued a release:
S.N.
Parameter
Benchmark
1
Provision of a service within 7 working days of payment of demand note by the customer
>= 98%
2
Fault incidences (No. of faults per 100 subscribers)
≤ 5
3
Point of Interconnection (POI) Congestion (90th percentile value)
≤ 0.5%
4
Percentage of calls answered by the operators (voice to voice) within 90 seconds
>= 95%
5
Termination/ closure of service within seven working days of receipt of customer's request
100%
S.N.
Parameter
Benchmark
1
Availability of service wise geospatial coverage map on service provider's website for percentage of working cells
>= 99%
2
Cumulative downtime (Cells not available for service)
...