New Delhi/IBNS, March 20 -- Responding to the allegations by Indian-Canadian actor Lisa Ray that Air India did not show empathy for her unwell father, the Tata Group airline said the claims were "unfounded".

Ray has slammed Air India for denying her a refund on medical grounds for a ticket that she had cancelled, media reports said.

Lisa claimed she had to cancel the ticket owing to her 92-year-old father's ailment.

She wrote on X, "Here we go again @airindia. My father is 92, unwell and I have to cancel travel due to his ailing condition. Submitted doctors letter and the waiver was denied? How is that possible? Where is the empathy from an airline that is claiming to care about passengers???"

She alleged the airline denied the waiver...