India, Feb. 17 -- Foodtech major Zomato has opened its AI-native, no-code customer support platform 'Nugget' for enterprises across the world.

Zomato CEO Deepinder Goyal took to X to make the announcement. "Nugget helps businesses scale support effortlessly-highly customisable, low-cost, no dev team needed. No rigid workflows, just seamless automation," Goyal said in a post on X.

According to Nugget's website, the platform provides AI agents ranging from conversational AI chatbots to co-pilots, which help in handling complex queries and streamlining support.

Nugget provides features like image classification, automation of audits, voice AI agents, analytics, among others. It claims to resolve 80% of the queries received, optimise compl...