India, May 2 -- When someone like Microsoft CEO Satya Nadella says AI is killing software and SaaS, it's natural for alarm bells to go off. But for SaaS unicorn LeadSquared and its CEO Nilesh Patel, AI is not a disruption, it's another opportunity to unlock more value.

Nadella's podcast went viral but even before that the software-as-a-service (SaaS) ecosystem has had to adapt to the AI reality. But Patel claims, "Instead of AI replacing SaaS solutions, we should be saying that SaaS companies will innovate and embed AI into their products that enterprises can adapt."

LeadSquared, founded in 2011 by Patel, Prashant Singh and Sudhakar Gorti, currently employs more than 900 people and naturally, the rise of AI agents and GenAI has become a...