India, Dec. 19 -- Billions are being invested in modernising workplace systems, accelerating the pace of digital transformation. However, a significant disconnect persists. Yet there's a hidden tax quietly eroding these gains: digital friction.

These are the micro-stalls, misclicks, rework, and context switches that add up to hours lost across the enterprise. The Ivanti 2025 Technology at Work Report found that 38% of IT professionals consider tech complexity a barrier, and 63% of them say new workplace tech sometimes creates more work than it saves.

The very systems purchased to boost productivity and engagement are doing the opposite, costing billions each year in wasted effort. Addressing this hidden friction is now critical to reali...