Reliance Adds WhatsApp Chatbot For Shareholder Queries On Rights Issue
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India, May 27 -- After launching a WhatsApp chatbot for coronavirus questions, Reliance Industries is launching a similar tool for shareholders to get answers to any questions about the company's rights issue. The company floated an INR 53,125 Cr rights issue on May 20 and the WhatsApp chatbot will address any query investors may have on the issue.
Usually, a rights issue of this size would require a vast infrastructure of call centre executives to answer such queries.But due to the lockdown, Reliance has come up with a cost-effective alternative that also requires less planning and allocation of human resources. it would have been difficult to manage sufficient call centre service. But in addition to the chatbot, the company has also en...
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