India, March 5 -- Karnataka's IT and BT minister Priyank Kharge has reportedly warned ecommerce and quick commerce platforms in the state to improve their customer service and delivery experience.

As per ET's report, platforms failing to raise standards would lead to facing potential government regulations, said Kharge.

Kharge has received numerous complaints on customers being tangled with unaddressed responses from AI chatbots, the report further said.

"As an advocate of technology, I'm not saying we shouldn't use chatbots or AI. However, the idea of using these tools is to ensure better customer service and delivery," Kharge was quoted as saying in the report.

He also confirmed that the government will not intervene urgently with r...