India, Feb. 22 -- Proactiveness. That's how Enver Cetin, an AI expert at global Experience Engineering firm Ciklum, described Agentic AI in a Harvard Business Review article.

Agentic AI - the next big thing in the AI ecosystem the country will see in 2025, as Inc42 called it last December - is indeed driving us into yet another phase of transformative growth. And, all this is happening barely two years after Generative AI (GenAI) changed how industries function and individuals work, and the need to improve its resolution process and customisation was felt, accelerating the natural evolution of technology.

AI companies are actively building autonomous AI agents to help their enterprise and startup clients improve customer satisfaction. M...