India, May 20 -- A Mumbai consumer dispute redressal tribunal has directed ecommerce major Amazon to pay a compensation of INR 40,000, inclusive of legal costs, to an aggrieved customer over failure to deliver a Rakhi worth INR 100.

In an order dated February 11, a bench of Mumbai suburban region's District Consumer Disputes Redressal Commission issued directions to deposit the amount within 60 days of passing the order.

As per the order, the customer had ordered a Rakhi on the ecommerce platform in August 2019. However, Amazon later cancelled the order after the scheduled date of delivery and refunded the INR 100 paid for placing the order.

However, the complaint alleged that the delivery of the product was entrusted to a courier serv...