India, April 9 -- Travel tech company TBO Tek has been leveraging GenAI for automation and about 70% of special requests from travel agents are now being handled by AI voice bots, the company's customer experience VP Garima Pant said.

"We are able to cater to almost 70% of special requests globally through voice bots," Pant said during a panel discussion at Inc42's 'The GenAI Summit' today.

She added that AI has significantly reduced response time for special requests from travel agents. Earlier, such requests required a person to make amendments to the system but are now completely handled using GenAI. The range and complexity of the requests that the system can handle has multiplied.

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