New Delhi, May 26 -- Sunil Kujur, a retired government employee, was woken up by an early morning call informing of his father's demise. Kujur, a resident of west Delhi's Uttam Nagar, reserved two seats for himself and his daughter on an Air India flight to Ranchi. Just when they were about to leave home, they learnt the flight had been cancelled.

"I had to take an afternoon flight. I was late for my father's last rites," Kujur said.

Having a reservation in the same cancelled Air India flight was a government hospital doctor, whose father had died on Monday morning. He later another flight to Ranchi but said there was no intimation about the cancellation.

"There was not a single message or mail informing me about the cancellation. All of...