India, Feb. 25 -- I cannot comment on what happened before I joined on December 21, 2024, but things have changed now. We have resolved more than 3,000 pending complaints in the last two months and implemented a mechanism to ensure responsive policing. We have developed a QR code-based app through which people can lodge complaints and provide feedback on police officers' responses. Police stations are rated using a colour-coded grading system based on their performance....