Lucknow, Aug. 19 -- To ensure quicker resolution of consumers' grievances, Uttar Pradesh Power Corporation Limited (UPPCL) is enhancing the call-handling capacity of its customer care centre. The toll-free helpline 1912, which currently has 350 incoming lines, will be expanded to 650. With 300 outgoing lines, the total capacity will rise to 950, nearly double the present strength. The upgraded system is expected to be operational from October. Reviewing the system on Monday, UPPCL Chairman Ashish Goel directed that senior officers regularly monitor the centre's functioning and ensure proper training of staff for courteous and accurate communication. He stressed that every call to 1912 must be received promptly and drop rates minimised. Consumers can also register complaints via chatbots, email, websites, or UPPCL mobile apps. Chatbot numbers include: Purvanchal: 8010968292; Madhyanchal: 8010924203; Dakshinanchal: 8010957826; Paschimanchal: 7859804803 and KESCO: 8287835233 Goel added, "All DISCOM managing directors have been told to review 1912 centres regularly, ensure consumer-friendly behaviour, and act immediately on issues flagged."...