LUCKNOW, Aug. 6 -- Days after going through a major software upgrade, Speed Post of India Post was hit by a technical glitch that left several stranded in queues across the city on Tuesday. The snag was said to be due to a server breakdown. The snag in Speed Post, which prioritises time-bound delivery while being address-specific, came at a time when many people use it to send 'rakhis' to relatives and friends. As such, long queues were seen outside post offices in Gomti Nagar, Indira Nagar, Mahanagar and the GPO in Hazratganj. Several waited for hours only to be turned away or told to return later. These post offices underwent Advanced Postal Technology 2.0 (IT 2.0) upgrade only last week, due to which regular services were affected from August 1 to August 3. The upgrade was launched to modernise postal services, improve tracking, automate back end operations, and offer seamless customer experiences. However, its premature implementation without robust testing appears to have backfired. "This is the only time I send something by post, and now they're telling me that the server is down. I've been coming here since Saturday, and every day they say that it will be resolved "by tomorrow"," said Rekha Sinha, who wanted to send rakhi to her brothers....