Lucknow, Sept. 22 -- The power department is introducing a new grievance redressal system from November 1 across the Amausi, Central Lucknow, Jankipuram and Samta Nagar zones of the state capital. The department will establish 21 public helpdesks where trained staff will directly log consumer complaints into the state's 24x7 electricity helpline (1912). Consumers will receive confirmation once their issue is resolved. Fifty-six mobile response teams will be deployed across zones 24x7 to respond to technical faults. "This system is designed to eliminate confusion and give consumers a clear line of sight into the complaint process," said a senior UPPCL engineer overseeing the project. Chief engineer, LESA, Ravi Agarwal said, "Another key feature is a new internal call directory linking helpdesks directly to zonal engineers. In practice, this means citizens no longer have to chase unknown officials or rely on internal contacts to escalate a complaint." The system has been designed to handle a wide range of complaints with real-time tracking: Delayed or denied electricity connections, faulty or unresponsive meters, recharge issues with prepaid meters, transformer/motor breakdowns and area-wide outages or low voltage issues. These helpdesks will be located near high-footfall substations and colonies - from Engineering College and BKT in Jankipuram, to Silver Sector-14 and Old River in Samta Nagar....