Lucknow, Oct. 20 -- The Madhyanchal Vidyut Vitaran Nigam (MVVNL) will roll out a new 'vertical system' for consumer services from November 1, with a strong focus on convenience and timely service. Under the streamlined system, consumers will be able to access all electricity-related services, from new connections and meter installations to billing corrections and complaints, through a single window. MVVNL managing director Riya Kejriwal issued orders to implement this new system across all four zones of the state capital - Gomti Nagar, Amausi, Central, and Jankipuram. MVVNL is setting up six new helpdesks in the city and 21 more across the district to provide on-ground support. Once the new system gets going, consumers in Lucknow will no longer have to make repeated trips to electricity offices for complaints, bill corrections, or new connections. "The new framework is part of our continuous effort to improve the ease of living for urban consumers. The focus is to ensure that consumers are at the centre of every service," said an MVVNL spokesperson. "With clearer responsibilities and defined timelines, our aim is to make electricity services seamless and responsive," the spokesperson added. The order, issued on October 18, reshapes the roles and responsibilities of all officials and employees working under the chief engineers of the respective zones. Lucknow Electricity Supply Administration ( LESA) chief engineer Ravi Agarwal said that the initiative will speed up service delivery, reduce bureaucratic layers, and enhance accountability among staff. Until now, consumers had to visit different departments for issues like faulty meters, billing errors, or service complaints. The new system integrates all services, so work will be handled by designated teams, eliminating confusion and saving time. Two dedicated teams will now handle operations. The technical team will focus on electricity supply, line maintenance, and quick fault repair. The customer service team will be responsible for new connections, billing, meter installation, complaint redressal, and payment collection. To get a bill corrected, a consumer can just make a call or apply online, even send supporting documents via WhatsApp. The issue will be resolved remotely. If there's a power cut, dial the 1912 helpline. The complaint will be immediately forwarded to the field technician responsible for your area , leading to faster fault resolution. Similarly, for those wanting a new electricity connection, the application can be filed online....