Jaipur, March 20 -- Rajasthan has achieved an all-time high in citizen satisfaction for grievance redressal, crossing 80% in March 2026 through its Sampark Helpline 181, driven by faster resolutions and hands-on monitoring by top officials, an official release stated. Official data shows citizen satisfaction in disposal of public grievances through the Rajasthan Sampark Helpline 181 has crossed 80%, up sharply from 69.54% in the previous month. The improvement stems from faster and more effective complaint resolutions, officials said. The state government has prioritised time-bound redressal, with the chief minister personally monitoring the system, they said. Sharma has visited the helpline centre on multiple occasions, interacted directly with complainants, and gathered feedback on resolved cases and issued clear directions to officials for prompt and effective disposal, they added. Food and civil supplies minister Sumit Godara recently visited the centre and interacted with citizens to gauge ground-level feedback. To strengthen the system further, chief secretary V. Srinivas has directed all departmental secretaries to visit the helpline centre between March 4 and April 28 and engage directly with complainants. Senior officials-from additional chief secretaries to secretaries-are attending on designated dates, speaking to citizens over calls and reviewing cases. Officials say the initiative has boosted hearings, factual reviews of complaints, and faster, high-quality resolutions. Describing the helpline as a "next-generation public interface," Srinivas said technology has significantly reduced the gap between citizens and the government. Daily visits by senior officials are ensuring consistent improvements in grievance handling. The state logged an all-time high in daily disposal on February 24, 2026, resolving 25,254 complaints against 11,788 new ones registered that day. Average disposal time has fallen to seven days, signalling quicker processing....