Gururgram, June 25 -- Municipal Corporation of Gurugram (MCG) commissioner Pradeep Dahiya on Tuesday directed all departments to prioritise swift redressal of public grievances, ensure transparency, and act strictly against encroachments across the city. The instructions were issued during a high-level review meeting with senior civic officials. "Every problem has a solution if approached with the right process and dedication. Public grievances cannot be ignored under any circumstances," said Dahiya, stressing that resolving citizen complaints must remain the civic body's top priority. The meeting reviewed complaints received via platforms such as the GMDA ICCC portal, PM Window, CM Window, Sameer Portal, Social Media Grievance Tracker (SMGT), and the Swachh City Portal. Dahiya said complaint statuses must be promptly updated to maintain accountability and public trust. Joint commissioners and the chief engineer have been assigned to monitor compliance. The commissioner also directed zonal and enforcement teams to conduct regular field inspections. "Many complaints are recurring, especially regarding sanitation, potholes, and unauthorised street vendors. Teams should be proactive in identifying such issues before they are formally reported," he added. Dahiya reiterated that accountability, transparency, and strict monitoring would be central to strengthening service delivery and civic order in Gurugram. Highlighting enforcement, the commissioner also called for zero tolerance towards encroachments. "Encroachments cause inconvenience and compromise public safety. There will be no leniency towards illegal structures or encroachers," Dahiya said, directing that footpaths, roads, markets, and public spaces be kept encroachment-free....