Gurugram, Jan. 9 -- The Dakshin Haryana Bijli Vitran Nigam (DHBVN) has enforced a stringent standard operating procedure mandating zero tolerance for delays in consumer grievance redressal. Issued on managing director Vikram Singh's directions, it ensures time-bound compliance with orders from the Consumer Grievance Redressal Forum (CGRF), the Electricity Ombudsman, and HERC. All complaints must be registered exclusively through the DHBVN CGRF IT portal, which auto-assigns cases. Manual registration is prohibited. "A key feature is the mandatory compliance of CGRF, Ombudsman and HERC orders within 21 days. The responsibility is clearly fixed at every level," Singh stated. Delays on the pretext of seeking legal opinion are unacceptable. "Any penalties or compensation imposed by regulatory bodies or courts will be recovered directly from the erring officers," Singh added. A multi-tiered review mechanism is instituted: weekly at executive engineer, fortnightly at superintending engineer, monthly at chief engineer, and quarterly at director levels, officials added....