Gurugram, Dec. 18 -- Haryana chief minister Nayab Singh Saini, during the monthly District Public Relations and Grievance Redressal Committee meeting in Gurugram, ordered the immediate preparation of a detailed project report (DPR) for the proposed Gurugram water channel. CM Saini directed that the DPR be prepared expeditiously through a public sector undertaking, with the irrigation department's Delhi office team entrusted with the task. Stressing responsive governance, Saini said, "Public service is not just an administrative obligation but a moral responsibility. Every citizen who approaches the government must return with dignity and satisfaction." During the meeting, 16 complaints from across the district were taken up, of which 12 were resolved on the spot following the chief minister's direct intervention. The remaining four complaints were kept pending, with instructions to the concerned departments to submit detailed status reports before the next meeting. Highlighting grievance resolution, Saini referred to Samadhan Shivir camps, noting around 40,000 complaints have been received, with nearly 30,000 resolved. He added that of approximately 1.42 lakh complaints received directly by him, close to 1.35 lakh have been disposed of. Emphasising on administrative accountability, the chief minister ordered a detailed inquiry against the manager of Jatoli Mandi Primary Agricultural Credit Society (PACS) after farmers from Chhilarki village in the Pataudi area complained of irregularities, alleged arbitrary practices and poor behaviour in fertiliser distribution. He ordered that the inquiry be conducted fairly and a report submitted to the deputy commissioner without delay. Addressing infrastructure, Saini directed departments to complete repair work at the Dhanwapur railway underpass within 15 days and implement long-term preventive measures for water seepage and waterlogging. He further instructed officials to strengthen sewerage, sanitation, and power infrastructure across Gurugram, warning that negligence regarding broken sewer covers or overflows could lead to serious accidents. He ordered intensified sanitation drives and the removal or realignment of obstructive electricity poles. On complaints of illegal encroachments on green belt land in Gwalapahari village, Saini ordered a joint on-site demarcation by the public works department and the municipal corporation, warning that encroachments would not be tolerated....