Gurugram, Feb. 6 -- After retaining the third position among 22 districts from July till November last year for the time-bound redressal of grievances registered on social media platforms, such as Twitter and Facebook, Gurugram slipped to the seventh position in January.

According to the data shared by a Social Media Grievance Tracker (SMGT) team, the district from December 1, 2019 to January 2020 registered over 1,200 complaints on issues, such as encroachments, poor condition of roads, illegal constructions, electricity supply, and other issues.

Although the complaints were acknowledged in the given time span of five hours, most of the complaints relating to the department of town and country planning (DTCP) and Dakshin Haryana Bijli Vi...