Mumbai, Feb. 20 -- The banking regulator has asked digital payments facilitator the National Payments Corporation of India (NPCI) to look into rising complaints of erroneous UPI Autopay debits, three people aware of the matter told Mint. Users of the Unified Payments Interface-a real-time instant payment system developed by NPCI-began reporting involuntary autopay mandates and an inability to cancel these recurring payments at the end of 2025. The surge in such complaints to the cybercrime department prompted the umbrella body-which launched UPI Autopay in 2020 to enable recurring payments for subscriptions, utility bills, insurance premiums, and EMIs-to convene a meeting in December with UPI ecosystem players to assess whether existing auto-pay flows and interface designs were to blame, the people cited above said on the condition of anonymity. Mint could not independently verify these complaints. The meeting was part of a series of conversations NPCI had been holding with third-party application providers (TPAPs), payment gateways, and select merchants to reiterate existing norms and ensure all TPAP operators comply with the framework, one of the persons added. NPCI and Reserve Bank of India (RBI) did not respond to Mint's emailed queries. Autopay remains one of the fastest-growing use cases on UPI. The rise of digital subscriptions across consumer AI, edtech, fintech, wellness, content, and other sectors has been closely tied to the development of recurring payments infrastructure.htc...