Normalcy returns to airport as Indigo crisis eases
Mohali, Dec. 12 -- After a tumultuous week of widespread flight disruptions caused by an IndiGo operational crisis, normalcy has finally begun to settle at Chandigarh International Airport. Airport officials, addressing a press conference on Thursday, confirmed that flight operations have significantly stabilized, with only four of the 29 scheduled IndiGo flights canceled through the day (specifically to Mumbai, Bengaluru, Hyderabad, and Delhi). Authorities officially declared the situation "now normal."
The airport shared data illustrating the severity of the crisis. December 5 was noted as one of the worst days, recording a staggering 32 cancellations and 21 delays. Operations were also heavily strained on December 6 with 25 cancellations. Passenger footfall is also improving, with approximately 4,000 travelers expected on Thursday, nearing routine operations after handling 4,454 passengers on December 10.
To manage the backlog and assist travellers, the airport deployed extra staff with a focus on senior citizens, PRMs, and families. IndiGo issued an official note confirming that refunds for cancelled flights have been initiated. The airline announced two compensation measures. Offering Rs.10,000 travel vouchers to customers stranded for many hours on December 3, 4, and 5. These are valid for 12 months. Secondly, Rs.5,000 to Rs.10,000 compensation will be provided to customers whose flights were cancelled within 24 hours of departure, with the amount based on the block time.htc...
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