Chandigarh, Oct. 24 -- Highlighting the importance of digital governance, UT chief secretary H Rajesh Prasad has directed that the e-Office system be implemented across all departments of the Chandigarh administration in letter and spirit from November 1. "All physical files should be discontinued, and every official must transition fully to e-Office by the designated date," he said, reiterating that the administration must move towards becoming paperless, transparent, and efficient in all its operations. He instructed that a dedicated public grievance portal for the Chandigarh administration be developed and made operational at the earliest to ensure prompt resolution of public complaints. The chief secretary further directed that the administrator's public grievance format be adopted uniformly across all departments to streamline the grievance redressal process....