India, June 12 -- The grievance redressal cell helpline number started by Pune Municipal Corporation (PMC) to address complaints of violation of rights and responsibilities of patients by private hospitals is ineffective, according to citizens and activists who claim that they have been unable to contact this number for the past five months.

As per the Maharashtra Nursing Home Registration Act 1949 and Regulations 2021, it is mandatory for a local body issuing nursing home licenses to have a grievance redressal cell and tollfree helpline number to address complaints of violation of rights and responsibilities of patients and registered nursing homes.

PMC had started its tollfree helpline number 1800 233 4151 in April last year. So far, ...