MARGAO, March 18 -- Team Herald

GOACAN, a consumer rights organization, has filed four separate complaints against the Kadamba Transport Corporation Limited (KTCL) for systemic failures in complying with mandatory provisions for passenger convenience and rights. The complaints highlight violations across multiple buses, which lacked reserved seats for Persons with Disabilities (PwDs), senior citizens, and ladies, as well as the

mandatory display of the KTCL

complaint WhatsApp number.

In one instance, GOACAN coordinator Roland Martins, a senior citizen, was forced to stand during his journey due to the absence of reserved seating. The bus conductor, when informed, directed him to file a complaint at the Margao control room instead of a...