Kathmandu, June 19 -- Nepal Telecommunications Authority has directed internet service providers to make provisions to let customers know whether they are getting the proper internet service and speeds as per the agreement.

The move comes amid criticism from users who are promised a reliable high-speed internet service in the agreement, but internet service providers (ISPs) fail to deliver.

The Internet Service Providers' Association said that providing such service will take time as it needs to install technical devices.

With the number of complaints regarding slow internet service rising, the authority directed internet service providers to make provisions so that customers can check if they are getting the proper service and speeds ...