Maligaon, Aug. 1 -- With a strong commitment to passenger satisfaction and service excellence, Northeast Frontier Railway (NFR) has been making spirited efforts at real time resolution of issues faced by passengers on board trains and at railway stations reported through the 24x7 Railway Helpline Number 139 and the RailMadad Portal.
Recognizing the importance of timely resolution of passenger issues, Indian Railways launched the 'RAILMADAD' platform in 2019, It is a centralized system that consolidates complaints from multiple channels for prompt, transparent redressal. Passengers can access support via the website (https://railmadad.indianrailways.gov.in) the mobile App.or Helpline 139 reflecting Indian Railways commitment to responsive, ...