India, Oct. 30 -- Tata Communications has announced a strategic partnership with NiCE aimed at revolutionising enterprise contact centre operations through advanced AI-driven customer engagement solutions.
The collaboration integrates Tata Communications Kaleyra's AI-powered Customer Interaction Suite with NiCE's CXone Mpower CX AI platform to deliver intelligent, automated, and hyper-personalised customer experiences across more than 190 countries and territories.
Leveraging Tata Communications' extensive global network, cloud migration expertise, and agentic AI capabilities, the partnership will provide enterprises with secure, scalable, and seamless customer experiences. NiCE's CXone Mpower platform will add AI-driven workforce augment...