India, April 28 -- Poonawalla Fincorp Limited (PFL), a Cyrus Poonawalla Group-promoted NBFC specializing in Consumer and MSME lending, has announced the implementation of an advanced AI-driven debt management platform, aimed at transforming its collection processes and redefining customer engagement in the lending sector. The initiative focuses on enhancing process efficiency, strategic execution, and governance frameworks.
At the heart of this transformation is an intelligent engine that autonomously analyzes customer interaction data—including digital communications, tele-calling, and field operations—and enables a multi-layered, multi-channel intervention strategy. This technology eliminates 4–5 days of manual effort t...