India, Oct. 27 -- Hinduja Global Solutions (HGS) (listed on BSE & NSE), a leading provider of digital experience, business process management (BPM), and digital media services, has launched Interaction Intelligence, an enterprise-grade AI solution built on its proprietary HGS Agent X framework. The new platform aims to transform traditional Quality Assurance (QA) processes into a strategic, data-driven function that delivers deep insights into customer interactions and behavior.
In response to rising expectations for seamless and personalized engagement, Interaction Intelligence enables enterprises to analyze nearly 100% of customer interactions across omni-channels, expanding traditional QA coverage by up to 100 times. By integrating conv...