India, Oct. 10 -- Happiest Minds Technologies Limited, an AI-driven digital engineering company, announced the successful deployment of its Agentic AI solution with Intelligent Document Processing (IDP) at MUA Insurance Acceptances Pty Ltd, South Africa. The implementation automates the intake and routing of high-volume claims and policy emails, including PDFs, scanned forms, and images from shared Outlook inboxes. Using GenAI-based classification and smart workflow orchestration, emails are automatically directed to the appropriate claims adjudicator or underwriter based on expertise, workload, and availability.
The system has enabled 99.5% accuracy in email and document classification, reduced token processing costs, improved adjudicatio...