India, May 7 -- At ServiceNow's Knowledge 2025 event, Coforge Limited announced the successful implementation of ServiceNow's AI-driven Financial Services Operations (FSO) Dispute Management module, marking a major milestone in transforming dispute resolution for the financial sector.
This collaboration, built on Coforge's Generative AI Center of Excellence with ServiceNow, streamlines one of the most complex and sensitive banking processes—transaction disputes. The FSO module leverages automation, real-time analytics, and generative AI features like case summarization to boost operational efficiency and enhance customer experience.
Coforge has also introduced proprietary tools like DisputeXelerate and DisputeManage.AI to offer fric...