India, April 9 -- Conversational AI is revolutionizing the way businesses interact with their customers, providing personalized and efficient experiences across various channels. By leveraging advanced natural language processing and machine learning algorithms, conversational AI systems can understand and respond to customer inquiries in real-time, mimicking human-like conversations. This transformation is spearheaded by companies like Gnani.ai, which specializes in developing cutting-edge conversational AI solutions. Ganesh Gopalan, co-founder and CEO, Gnani.ai recently spoke to Dataquest to shed more light on enhancing customer interactions through conversational AI.

DQ: What impact do you foresee AI having on the future of customer s...