India, Aug. 17 -- According to IBM, nearly half of businesses are now using NLP-based AI applications, and about 52% of these are using or considering using NLP-based AI analytics to enhance customer service

Almost half of businesses today are now using applications powered by natural language processing (NLP), and one-in-four businesses plan to begin using NLP technology over the next 12 months. Customer service is the top NLP use case with 52 percent of global IT professionals reporting that their company is using or considering using NLP solutions to improve customer experience.It was the use AI case IT professionals were most likely to report that the COVID-19 pandemic has increased their focus on.

It was Benjamin Disraeli, former P...