India, May 22 -- Today, you see fintech companies cultivating a culture of incremental automation at a fast pace. This is not only about having a 'productivity program', but also about integrating automation into day-to-day business operations. The aim is to encourage associates to focus on targeted and specific automation processes that can bring numerous benefits, such as improved efficiency, better security, and increased client satisfaction. It has become imperative to co-create with clients by re-imagining and re-orchestrating business processes to be frictionless, straight-through, intelligent, and consistent across channels and devices.

For example, rule-based automation, such as 'procure to pay' and cognitive automation utilizing...