India, March 18 -- IndiGo is sending out emails to customers who are furious over call centres unable to take calls on their queries related to flight cancellation and rescheduling due to Coronavirus. IndiGo says that their incoming emails and calls had spiked 5 times in volume in the last few days as customers are trying to reach out to them in large numbers.

Several customers even expressed their disappointment regarding the same on social media platforms. "Airline companies are least concerned about the Critical Situation due to worldwide COVID 19 infection and are taking undue and unethical advantage of the situation by not responding to the calls on customer care numbers regarding cancellation/rescheduling of prebooked tour," wrote ...