India, May 19 -- Technology drives everything around us. More so during a pandemic. As the world slows down outdoors, it's picking rapid pace indoors. As millions of professionals work from home, in-person communication has been replaced with virtual ones. The application of innovative tech solutions plays a vital role in making this transition a smooth one. Thanks to the rapid change brought about by COVID-19 during a very short span of time, I can say this with absolute conviction - the recent weeks have taught us far greater lessons than the prior years. Especially in the area of technology implementation. I'll try and list a few of my key learnings and observations.

A digital-first approach

For several years, the industry has been t...