Published on, Sept. 4 -- September 4, 2025 4:32 AM

The Office of the Ombudsman Punjab has been awarded the ISO 9001:2015 Quality Management System (QMS) certification, marking a significant milestone in its efforts to enhance public service delivery through improved efficiency and compliance with international standards.

ISO 9001:2015 is a globally recognized standard that outlines the criteria for a quality management system, focusing on customer satisfaction, continuous improvement, and employee involvement. The certification reflects the organization's adherence to internationally accepted practices in management and service delivery.

According to a press release issued by Ombudsman Punjab Office, the certification process involved ...