Dar es Salaam, June 30 -- THE government has instructed all District and Regional Hospitals to have active Customer Service Centres in their institutions, a move that would guarantee proper customer services in public.

While launching fourth edition of the customer service charter for the Tanzania Medicines and Medical Device Authority (TMDA), in Dar es Salaam, yesterday, Chief Medical Officer, Prof Abel Makubi said hospitals should have such centres and customer service charter to improve their customer services.

"Lack of customer service centres is one of the differences between public and private hospitals. The hospitals should have customer service charter to have commitment," noted Prof Makubi, while directing the Regional and Dist...