DAR ES SALAAM, Jan. 23 -- THE number of insurance-related disputes resolved by the Tanzania Insurance Ombudsman (TIO) has risen sharply in recent years, reflecting increased public awareness of available dispute resolution mechanisms and a more proactive approach by consumers in safeguarding their insurance rights.

The Tanzania Insurance Ombudsman (TIO) resolved 145 insurance disputes during the 2024/25 financial year, up from 115 cases in 2023/24, representing a 30-case increase, according to Ombudsman Ms Margaret Mngumi. She attributed the rise to greater public awareness of the ombudsmans role, which was established in 2015 as an alternative channel for resolving insurance-related complaints.

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