DAR ES SALAAM, Sept. 2 -- For many Tanzanians, lodging an insurance claim is a frustrating experience often marked by delays, rejections, or confusion over what is actually covered. Yet, according to experts, the process is clear if customers understand their rights and follow the right steps.

That was the focus of a webinar hosted by Stanbic Bank Tanzania, bringing together voices from banking, insurance, and academia to guide the public on how to navigate claims successfully.

“Insurance claims are not complaints; they are a contractual obligation. Once you pay for cover, the insurer is legally obliged to compensate you if the insured risk occurs,” said Callinggod Temu, Lecturer at the Institute of Finance Management (IFM)....