Dar es Salaam, April 16 -- KENYA: Infobip, a global leader in cloud communications, championed the use of conversational AI to transform customer experience and help businesses stay competitive, grow their customer base and drive sustainable growth.

In partnership with Belva Digital, Infobip was among the top technology innovators showcased at the 6th edition of Africas Annual Customer Experience (CX) Conference that took place in Kisumu.

“Todays customers are no longer satisfied with generic responses or delayed service,” said George Muhia, Head of Enterprise Business for East Africa at Infobip in a statement.

“Generative and conversational AI is redefining customer interaction by enabling emotionally intelligent, re...