DAR ES SALAAM, Jan. 24 -- DIAMOND Trust Bank Tanzania Limited has identified strategies to increase the customer base this year, an opportunity for more unbanked population access banking services.
The Bank's Chief Executive Officer and Country Manager Mr Viju Cherian said at the 12th Annual Business Plan conference that, "As a business, the primary challenge facing us today is to achieve the critical mass to profitably leverage the digital and automation investments,".
DTB Tanzania has set a training schedule for all customer facing staff members to attend soft skills capacity building in customer interaction and grievance handling this year.
The Bank is fully committed to improvement of service standards parallel to balance sheet growt...