Dar es Salaam, April 16 -- EXIM Bank has reiterated its commitment to always have customers at the centre of its innovation and end-to-end service delivery.

"In this rise of technology in banking and the industrywide stress on digital transformation journeys, one might find it is rather strange to put more emphasis on the basics on ensuring your customers are satisfied and happy. This is a vital and proven fact in guaranteeing more business and satisfied customers," said Jaffari Matundu, the Bank's Chief Executive Officer in Dar es Salaam, on Thursday, while addressing journalists on the financial institution's customer-centric approach to innovation, which includes the bank's digital banking service.

He further said: "Customer centrici...