DAR ES SALAAM, Feb. 20 -- AKIBA Commercial Bank (ACB) plans to raise digital service delivery to 90 per cent by year-end, up from 79 per cent, advancing its broader digital transformation strategy.

The banks Head of Marketing and Communications, Ms Dora Saria, said the move is aimed at improving efficiency and simplifying customer service delivery.

“By December, we expect 90 per cent of our services to be fully digital,” she said, noting that digitalisation enhances customer experience by providing fast, convenient and 24-hour access through mobile and online platforms.

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