Nairobi, Feb. 13 -- Olamayiani Naserian has dutifully visited the Kenyatta National Hospital oncology clinic since his wife was diagnosed with breast cancer last year. The 460-kilometer round trips from Oloitokitok to KNH are emotionally and financially draining, but they are the only hope for survival for the relatively young couple.

On Wednesday, February 7, the Nation caught up with Mr Naserian (not his real name) and his wife who had visited for their cancer treatment at Kenyatta National Hospital. They had visited the national referral hospital the previous day, but his wife could not be treated as there was evidence that they had paid for the service on the e-Citizen paybill number, 222222.

"I made the payment around 1 pm on Tuesd...