Uganda, March 27 -- In this information age, the analysis of data and use of artificial intelligence has enabled organizations to improve customer experience, service delivery, and ultimately, resulted in increased revenue and operational efficiency across processes. Therefore, beyond reacting to data incidents, boards must understand the opportunities that data and artificial intelligence present.

The use of data and artificial intelligence has risen to prominence, due to the advancement of technology that allows for the processing of data in ways that were not possible 30 years ago. Data is information that is collected, processed or controlled. Such information includes text, images, sounds, software and databases. Artificial intellig...