New Delhi, Oct. 31 -- Gartner, Inc. has identified nine digital experience trends that organizations need to explore in 2020. CIOs should consider these trends in their strategic planning over the next 12 months as the span of digital touchpoints continues to increase.

Gartner's digital experience trends fall within two broad categories - how digital technology is experienced and how digital experiences will be built. The way in which engaging digital experiences are crafted is becoming increasingly formalized, which means that delivering a digital experience that ensures a measurable outcome will require both creative excellence and consistent process execution.

Speaking at Gartner IT Symposium/Xpo in Australia today, Brian Prentice, r...